Privacy Policy

Effective Date: 27 December 2024
Last Updated: 3 January 2025


KindaBusy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, application, and services (“Services”). By using our Services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect the following types of information:

a. Information You Provide

- Name, email address, and country during account registration.
- Payment information (managed and stored securely by Stripe).
- Preferences and settings related to call handling.
- Feedback, queries, and customer support communications.

b. Automatically Collected Information

- Device information, including IP address, browser type, and operating system.
- Usage data, such as interaction logs and app performance metrics.

c. Call Data

- Metadata (e.g., date, time, and duration of calls).
- Summaries and transcripts generated by the AI (if applicable).


2. How We Use Your Information

We use your information to:

- Provide, operate, and improve our Services.
- Personalize your experience based on preferences and call-handling instructions.
- Communicate with you regarding updates, changes, or customer support.
- Analyze usage trends and enhance our platform.

Your data is never used for training AI models.

OpenAI Data Use: When OpenAI processes your data to provide AI functionality, it is retained for 30 days solely for abuse monitoring and to comply with OpenAI's policies. You can read more about OpenAI's data usage in their privacy policy.


3. Data Security

We take data protection seriously and implement the following measures:

- Encryption: All data is encrypted during transport (SSL/TLS) and at rest.
- Access Control: Only authorized personnel can access user data for specific purposes.
- Regular Audits: Our vendors comply with strict security standards, including SOC 2 and PCI DSS certifications, ensuring your data is protected.


4. Data Sharing

We do not sell, trade, or share your personal data with third parties, except in the following circumstances:

- Service Providers: Trusted partners like Stripe, Twilio, Supabase, OpenAI, and Cloudflare assist in delivering our Services, bound by confidentiality agreements.
- Legal Obligations: When required by law or to protect our legal rights.

We will update the list of service providers if new ones are added.


5. Data Retention and Deletion

We retain your data only as long as necessary to provide our Services or as required by law.

- Deletion of Sessions, Contacts, or Assistants: Data is permanently deleted from our servers immediately after you delete it.
- Account Deletion: You can delete your account through the portal, and all associated data will be permanently deleted immediately.


6. Cookies

We do not use cookies or any tracking technologies that require cookies on our website or Services.


7. Your Privacy Rights

As a user, you have the right to:

- Access your data and request a copy.
- Correct inaccurate or incomplete data.
- Request the deletion of your data.
- Object to certain data uses or restrict processing.
- Withdraw consent for data processing where applicable.

To exercise these rights, contact us at help@kindabusy.app.


8. International Users

Your data will be processed in accordance with New Zealand privacy laws.


9. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will promptly delete it.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates may be communicated via email or app notifications. Continued use of our Services after updates constitutes your acceptance of the revised policy.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: help@kindabusy.app

By using KindaBusy, you acknowledge that you have read, understood, and agreed to this Privacy Policy.